613-817-6833 • 1-855-5Danols • inquiries@danols.com • www.danols.com
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- Web Development
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- IT Technician
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- Instructor/Teaching
Resume Quick Links
Applicable SkillsApplicable Skills
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HTML5/DHTML/XHTML
CSS2/CSS3
Javascript/Ajax
mootools/jQuery
Git/Mercurial
Eclipse IDE
HTTPS/StartSSL
Project SIKULI
Proud Djangonaut
Presentations
RJ45/RJ11 Wiring
Strong Technical Aptitude
Windows Troubleshooting
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Linode
Flot Graphing
PHP4/5
SharePoint/ASP.Net
PhotoShop/Dreamwaver
JSON/JSONP/XML
South
django-paypal
CBVs/View Mixins
Modualar Design (SoC)
Teaching
Network Setup
Peripheral Devices Setup
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Debian Linux
SQLite3/PostgreSQL
Apache Server
Python
Haskell
Visual Basic
Django Framework
django-guardian
django-ckeditor
easy-thumbnails
Mentoring
PC Assembly/Repair
Software Installation
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Relevant Achievements
kingstoncleanfreaks 2.0 Redesign
June 2012
Redesigned a former's client web presence and brought the brand back into the 21st century. Basic Search Engine Optimization yet with very positive results.
webdesign.danols.com Redesign
Mar 2012 - Jul 2012
Business site redesigned and freshened to reflect modern trends. Accomplished personal challenge to learn SEO - site progressed from 7th page to position 3rd for 'Kingston Web Design' term - further optimizations are planned.
KL Insight Web Engineer
Februrary 2010 - Present
Lead web developer and designer on small, medium and large scale project; also hosting server administrator, and backup Photoshop graphic designer.
| Project | Responsibilities |
|---|---|
| burnhamoptical.ca | Front-end and back-end code, entry level Search Engine Optimization. |
| flyermail.ca | Initial concept, template design and conversion, front-end and back-end code. |
| ryatt.ca | Template conversion, e-commerce store, front-end and back-end code. |
| kingstonagents.ca | Template conversion, front-end and back-end development. |
| accragolf.com | Template conversion, front-end and back-end development. |
| bodynow4mums.com | Template design/conversion, front-end and back-end development. |
| bnathletictraining.com | Template design/conversion, front-end and back-end development. |
| mikefroomgolf.com | Template conversion, e-commerce store, front-end and back-end code. |
| beadapalooza.com | Template design/onversion, front-end and back-end development. |
| bubblescleaning.ca | Template conversion, front-end and back-end development. |
| woodenmatters.com | Template design, template conversion, front-end and back-end development. |
| House of Angelis | Template conversion, front-end and back-end development. |
| OmniERP | Internal CRM, with time tracking, project tracking, customer database, and project logins, front-end and back-end development. |
powerplusroofing.ca Web Developer (Django)
September 2009
Built a web presence for a Kingston roofing company. Currently providing ongoing hosting and update assistance.
carissacosgrove.com Web Developer (PHP)
September 2009
Created a brochure style website for a freelance news journalist. Currently providing ongoing hosting and update assistance.
deadboxbeforedishonor.com Web Developer (PHP)
August 2009
Developed a brochure style website for a company specialing in Paint Ball atire. Currently providing ongoing hosting and update assistance.
Technician II
July 2009 - August 2009
Contract position with Ainger Communications team to perform installation of internet capable TV units at the Kingston General Hospital.
huskyhomes.ca Web Developer (PHP)
July 2009
Created a web portal for a general contracting company specializing in residential improvements in the Kingston area.
kingstoncleanfreaks.com Web Developer (Django)
May 2009 – Present
Developed and designed an attractive web presence for a small but rapidly growing cleaning company. Currently providing ongoing hosting and update assistance.
properties.danols.com Web Desinger (Django)
January 2009 – Present
Developed a Django powered portal connecting environmentally conscious individuals with eco-friendly accommodations in Kingston.
PC Upgrade Research and Analysis
March 2008
Carried out a survey to gauge computer related issues experienced by agents. The resulting analysis of the data was presented in a report that clearly compared the cost of productivity lost against the cost of a RAM upgrade; the report was used to by the site manager to further support his request for an upgrade budget.
FCR Incetive Contest
Feburary 2008 – March 2008
Proposed and implemented by colaberating with co-workers a contest aimed at encouraging first call resolution from customer care agents; the prize budget of $300 was approved by operations and eventually was distibuted amont 3 happy winners.
Red-Hat Coaching
October 2006 – April 2007
Mentored new customer care agents by providing concise feedback focused on improving performance. Provided floor agent support during supervisor meetings.
Danols Web Engineering Web Engineer (Django)
2006 - Present
Freelance website developer and graphic artist serving clients in the Kingston area.
May 2007 – January 2009
Implemented and maintained intranet business portal for StarTek based on SharePoint. Utilized AJAX based solution to overcome server side scripting limitation. Within 3 months of launch over 10,000 hits have been registered.
MªP Communications
April 2007 – January 2009
Attended regular client audio conferences regarding upcoming policy and product changes. Prepared and distributed urgent communications, quizzes, and news letter for agent consumption.
March 2007 – January 2009
Integrated a Javascript based application with native customer care software at StarTek to provide much sought additional functionality: drill down usage summary, Night and Weekends, Mobile to Mobile and Voice Mail calls tagging.
Coaching Workshop
February 2007
Acquired leadership experience by learning proper and efficient supervisor techniques. Scenarios included Crisis Resolution, Positive Feedback Coaching and Open Listening.
PC Technician
January 2006 – Present
Provided in home repair and troubleshooting of client computer systems. Services offered included operating system troubleshooting, software installation, networking setup, and peripheral devices installation.
EstateMaps.info Web Developer (PHP)
January 2006 – Present
Developed and currently maintaining a portal that provides map based listings of available real estate in Kingston and surrounding areas. The underlying Content Management System was custom made.
Supervisor - Server
October 2004 – October 2006
Managed cash sales handling, interactions with suppliers, inventory, resume screening, customer complaints, trained employees, and also assisted with food preparation and serving.
Student Works Painting Website Update
June 2001 – July 2001
Enhanced company's website to include testimonials from past franchisee managers.
Franchisee Manager
April 2001 – August 2001
Carried out marketing plan, recruited and trained new employees, delivered work on specific deadlines, and provided excellent customer service. Achieved $30,000+ financial revenue goal for the summer.
Computer Class Instructor for Seniors
July 2000 – September 2001
Created lesson plans and instructed a weekly two hour introductory computer class for seniors. Curriculum included history of computers, computer terminology, e-mail usage, printing, word processing, video conferencing, and other basic computer tasks.
Robotics Knight Challenge
April 2000 – May 2000
Collaborated in a 5 member team to construct a radio controlled robot submitted to a province wide competition. My task consisted of engineering and building the drive chassis.
Education
B.Sc. - Computing and Information Science |
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Minor – Psychology |
2006 |
Queen's University |
Kingston, Ontario |
(613)533-2000 |
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Relevant Work History
Oct 06 – Apr 07
Red-Hat Academy Bay Mentor
StarTek Canada
Feb 06 – Apr 07
Customer Service Representative
StarTek Canada
Jan 06 – Present
PC Technician
Kingston / Scarborough
Jan 06 – Present
Web Developer
www.EstateMaps.info
Oct 05 – Jan 06
Food Preparer
Bubba's Pizzeria
Mar 05 – May 05
Painter
Collage Pro
Oct 04 – Oct 05
Supervisor – Server
Joe Dough Pizza
May 02 – Sep 04
Reserve Electronic Warfare Soldier
Canadian Forces
Apr 01 – Aug 01
Franchisee Manager
Student Works Painting
Jul 00 – Sep 01
Computer Class Instructor
St. Clair Community Center
Apr 00 – May 00
Robotics Engineer
Cardinal Newman H.S.
Nov 99 – Dec 99
Database Designer
Cardinal Newman H.S.
Jul 99 – Sep 99
Database Designer
Union of Injured Worker
Jun 99
Website Design
www.UIW.on.ca
Dec 98 – Jul 00
Restaurant Host
St. Clair Community Center
Jun 98 – Jul 00
Outreach Worker
Union of Injured Workers
Jan 97 – Jun 97
Web Developer
Cars4Sale Fictional Project
Awards / Certifications
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Service Excellence Award
StarTek Contribution Recognition
Peer Helping Award
Mayors Volunteering Recognition
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Smart Serve Certification
Service Excellence Certification
Coaching Workshop
WHIMIS Training
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