Strong Technical Aptitude
Modular Design (SoC)
Peripheral Devices Setup
OCMS Custom Content
Presented an innovative way to develop static resources on Salesforce.com locally which resulted in substantial time savings and minimization of developer collision.
Participated in the corporate website redesign effort, contributed a mockup to the steering committee, and will be part of the development effort.
During team discussions about our development processes and shortcomings of Projectlocker I was asked to take a lead with bringing this to management. A deliverable in a form of a comparison analysis of GIT, SVN, Mercurial, Projectlocker, Bitbucket, Github, and Gitlab was produced.
OrchestraCMS solution architect on medium to large projects utilizing tools and techniques available in OCMS and Salesforce.com. Projects involved multi teams, hard deadlines, strict functional requirements, and challenging yet exciting work environment.
|McGrath Limited||Team effort to successfully deliver within budget and strict deadline a country wide real estate listing services for Australia and New Zealand. My work shard includes the Search widget including front end and back end logic, the master template which loads OCMS scripts in no conflict mode to leverage client provided functionality; please note this project is in progress.|
|OCMS Extensions||Initiated the redesign of the Harmony templates to be fully responsive from mobile screen to desktop; this was to resolve challenges the Sale's team was having and to assist with demoing of the the OCMS product.|
|Les Mills International Ltd||Extended video entitlements download experience through extensive front-end heavy wizardry. The project was one month behind when it was tasked to me yet the final deliverable was accomplished on time.|
|Purolator Inc||Team effort to deliver an intranet solution withing a fixed budget and timeline. My tasks included the development of responsive OCMS templates based on provided mockups, Salesforce.com triggers, and OCMS forms integration.|
|Dental Corporation Pty Ltd||Worked in a team to deliver enchancments, template changes, and mobile and responsive versions of existing pages.|
|Pernod Ricard||Delivered a tailored RSS feed utilizing Salesforce.com's apex and leveraging OCMS objects directly.|
|Thistle Insurance Services Ltd||Provided client customer support through successful issue resolution.|
|CommInsure||Developed an OCMS template to provide an editable popup overlay home page landing solution.|
|Social Intranet||Assisted with a time sensitive conversion of a PSD mockup into HTML5 markup prior to my actual employment start date|
Redesigned a former's client web presence and brought the brand back into the 21st century. Basic Search Engine Optimization yet with very positive results.
Business site redesigned and freshened to reflect modern trends. Accomplished personal challenge to learn SEO - site progressed from 7th page to position 2nd for 'Kingston Web Design' term.
Provided HTML5/CSS/Django/PHP code assistance, project guidance, and overal knowledge sharing to a junior web developer.
Lead web developer and designer on small, medium and large scale project; also hosting server administrator, and backup Photoshop graphic designer.
|faireware.com||Back-end maintenance, bug squashing, improvements and Salesforce.com.|
|flyermail.ca||Initial concept, template design and conversion, front-end and back-end code.|
|burnhamoptical.ca||Front-end and back-end code, entry level Search Engine Optimization.|
|ryatt.ca||Template conversion, e-commerce store, front-end and back-end code.|
|kingstonagents.ca||Template conversion, front-end and custom CMS development.|
|accragolf.com||Template conversion, front-end and back-end CMS development.|
|kingstonfamilylaw.ca||Front end and custom CMS back end for the client.|
|bodynow4mums.com||Template design/conversion, front-end and back-end development.|
|bnathletictraining.com||Template design/conversion, front-end and back-end development.|
|mikefroomgolf.com||Template conversion, e-commerce store, front-end and back-end code.|
|beadapalooza.com||Template design/onversion, front-end and back-end development.|
|bubblescleaning.ca||Template conversion, front-end and back-end development.|
|woodenmatters.com||Template design, template conversion, front-end and back-end development.|
|House of Angelis||Template conversion, front-end and back-end development.|
|OmniERP||Internal CRM, with time tracking, project tracking, customer database, and project logins, front-end and back-end development.|
Built a web presence for a Kingston roofing company. Currently providing ongoing hosting and update assistance.
Created a brochure style website for a freelance news journalist. Currently providing ongoing hosting and update assistance.
Developed a brochure style website for a company specializing in Paint Ball attire. Currently providing ongoing hosting and update assistance.
Contract position with Ainger Communications team to perform installation of internet capable TV units at the Kingston General Hospital.
Created a web portal for a general contracting company specializing in residential improvements in the Kingston area.
Developed and designed an attractive web presence for a small but rapidly growing cleaning company. Currently providing ongoing hosting and update assistance.
Developed a Django powered portal connecting environmentally conscious individuals with eco-friendly accommodations in Kingston.
Carried out a survey to gauge computer related issues experienced by agents. The resulting analysis of the data was presented in a report that clearly compared the cost of productivity lost against the cost of a RAM upgrade; the report was used to by the site manager to further support his request for an upgrade budget.
Proposed and implemented by colaberating with co-workers a contest aimed at encouraging first call resolution from customer care agents; the prize budget of $300 was approved by operations and eventually was distributed amount 3 happy winners.
Mentored new customer care agents by providing concise feedback focused on improving performance. Provided floor agent support during supervisor meetings.
Freelance website developer and graphic artist serving clients in the Kingston area.
Implemented and maintained intranet business portal for StarTek based on SharePoint. Utilized AJAX based solution to overcome server side scripting limitation. Within 3 months of launch over 10,000 hits have been registered.
Attended regular client audio conferences regarding upcoming policy and product changes. Prepared and distributed urgent communications, quizzes, and news letter for agent consumption.
Acquired leadership experience by learning proper and efficient supervisor techniques. Scenarios included Crisis Resolution, Positive Feedback Coaching and Open Listening.
Provided in home repair and troubleshooting of client computer systems. Services offered included operating system troubleshooting, software installation, networking setup, and peripheral devices installation.
Developed and currently maintaining a portal that provides map based listings of available real estate in Kingston and surrounding areas. The underlying Content Management System was custom made.
Managed cash sales handling, interactions with suppliers, inventory, resume screening, customer complaints, trained employees, and also assisted with food preparation and serving.
Enhanced company's website to include testimonials from past franchisee managers.
Carried out marketing plan, recruited and trained new employees, delivered work on specific deadlines, and provided excellent customer service. Achieved $30,000+ financial revenue goal for the summer.
Created lesson plans and instructed a weekly two hour introductory computer class for seniors. Curriculum included history of computers, computer terminology, e-mail usage, printing, word processing, video conferencing, and other basic computer tasks.
Collaborated in a 5 member team to construct a radio controlled robot submitted to a province wide competition. My task consisted of engineering and building the drive chassis.
B.Sc. - Computing and Information Science
Minor – Psychology
Salesforce.com Certified Force.com Developer
Service Excellence Certification