Strong Technical Aptitude
Modualar Design (SoC)
Peripheral Devices Setup
Redesigned a former's client web presence and brought the brand back into the 21st century. Basic Search Engine Optimization yet with very positive results.
Business site redesigned and freshened to reflect modern trends. Accomplished personal challenge to learn SEO - site progressed from 7th page to position 3rd for 'Kingston Web Design' term - further optimizations are planned.
Lead web developer and designer on small, medium and large scale project; also hosting server administrator, and backup Photoshop graphic designer.
|burnhamoptical.ca||Front-end and back-end code, entry level Search Engine Optimization.|
|flyermail.ca||Initial concept, template design and conversion, front-end and back-end code.|
|ryatt.ca||Template conversion, e-commerce store, front-end and back-end code.|
|kingstonagents.ca||Template conversion, front-end and back-end development.|
|accragolf.com||Template conversion, front-end and back-end development.|
|bodynow4mums.com||Template design/conversion, front-end and back-end development.|
|bnathletictraining.com||Template design/conversion, front-end and back-end development.|
|mikefroomgolf.com||Template conversion, e-commerce store, front-end and back-end code.|
|beadapalooza.com||Template design/onversion, front-end and back-end development.|
|bubblescleaning.ca||Template conversion, front-end and back-end development.|
|woodenmatters.com||Template design, template conversion, front-end and back-end development.|
|House of Angelis||Template conversion, front-end and back-end development.|
|OmniERP||Internal CRM, with time tracking, project tracking, customer database, and project logins, front-end and back-end development.|
Built a web presence for a Kingston roofing company. Currently providing ongoing hosting and update assistance.
Created a brochure style website for a freelance news journalist. Currently providing ongoing hosting and update assistance.
Developed a brochure style website for a company specialing in Paint Ball atire. Currently providing ongoing hosting and update assistance.
Contract position with Ainger Communications team to perform installation of internet capable TV units at the Kingston General Hospital.
Created a web portal for a general contracting company specializing in residential improvements in the Kingston area.
Developed and designed an attractive web presence for a small but rapidly growing cleaning company. Currently providing ongoing hosting and update assistance.
Developed a Django powered portal connecting environmentally conscious individuals with eco-friendly accommodations in Kingston.
Carried out a survey to gauge computer related issues experienced by agents. The resulting analysis of the data was presented in a report that clearly compared the cost of productivity lost against the cost of a RAM upgrade; the report was used to by the site manager to further support his request for an upgrade budget.
Proposed and implemented by colaberating with co-workers a contest aimed at encouraging first call resolution from customer care agents; the prize budget of $300 was approved by operations and eventually was distibuted amont 3 happy winners.
Mentored new customer care agents by providing concise feedback focused on improving performance. Provided floor agent support during supervisor meetings.
Freelance website developer and graphic artist serving clients in the Kingston area.
Implemented and maintained intranet business portal for StarTek based on SharePoint. Utilized AJAX based solution to overcome server side scripting limitation. Within 3 months of launch over 10,000 hits have been registered.
Attended regular client audio conferences regarding upcoming policy and product changes. Prepared and distributed urgent communications, quizzes, and news letter for agent consumption.
Acquired leadership experience by learning proper and efficient supervisor techniques. Scenarios included Crisis Resolution, Positive Feedback Coaching and Open Listening.
Provided in home repair and troubleshooting of client computer systems. Services offered included operating system troubleshooting, software installation, networking setup, and peripheral devices installation.
Developed and currently maintaining a portal that provides map based listings of available real estate in Kingston and surrounding areas. The underlying Content Management System was custom made.
Managed cash sales handling, interactions with suppliers, inventory, resume screening, customer complaints, trained employees, and also assisted with food preparation and serving.
Enhanced company's website to include testimonials from past franchisee managers.
Carried out marketing plan, recruited and trained new employees, delivered work on specific deadlines, and provided excellent customer service. Achieved $30,000+ financial revenue goal for the summer.
Created lesson plans and instructed a weekly two hour introductory computer class for seniors. Curriculum included history of computers, computer terminology, e-mail usage, printing, word processing, video conferencing, and other basic computer tasks.
Collaborated in a 5 member team to construct a radio controlled robot submitted to a province wide competition. My task consisted of engineering and building the drive chassis.
B.Sc. - Computing and Information Science
Minor – Psychology
Service Excellence Award
StarTek Contribution Recognition
Peer Helping Award
Mayors Volunteering Recognition
Smart Serve Certification
Service Excellence Certification